On completion of this sub-unit you will be able to help students with 1st level technical assistance including:
access forgotten passwords
determine if bandwidth issues are the course of a problem
upload assignments in Moodle and access them
Activity 1: Forgotten passwords
One of the most common technical requests from students is how to access the platform when they have forgotten their username and/or password! There is a simple explanation.
The second most common technical query is why can't they access the platform or why is it so 'slow'. Usually the institutional server is OK and the problem lies with the student's bandwidth. Here is some advise on how they can determine the strength of their connectivity.
When it comes to submitting assignments students sometime complain they could not! Make sure you know what the process is and how to access them once they are uploaded.