Weekly outline

◄Week 2 - Third facilitator's hat: Manage and administer
►Week 3 - Synchronous facilitation techniques

  • Week 3 - Fourth facilitator's hat: Technical assistance


    • On completion of this sub-unit you will be able to help students with 1st level technical assistance including:

      • access forgotten passwords
      • determine if bandwidth issues are the course of a problem
      • upload assignments in Moodle and access them


    • Activity 1: Forgotten passwords

    • One of the most common technical requests from students is how to access the platform when they have forgotten their username and/or password! There is a simple explanation.

    • page icon
      Page
      COL. (2020). Forgotten Moodle passwords Page
      View


    • Activity 2: Connectivity issues

    • The second most common technical query is why can't they access the platform or why is it so 'slow'. Usually the institutional server is OK and the problem lies with the student's bandwidth. Here is some advise on how they can determine the strength of their connectivity.

    • url icon
      URL
      How-to-Geek. (2019). How to Check Your Wi-Fi Signal Strength URL
      View


    • Activity 3: Uploading assignments

    • When it comes to submitting assignments students sometime complain they could not! Make sure you know what the process is and how to access them once they are uploaded.

    • page icon
      Page
      Moodle. (2020). Uploading assignments in Moodle Page
      View
◄Week 2 - Third facilitator's hat: Manage and administer
►Week 3 - Synchronous facilitation techniques