When studying online many participants feel isolated, alone and that technology does not care for their needs. Hence, it is critical that they perceive a real person is driving the course. Right from the start, participants need to know you are there despite the 'shroud' of technology. Here are some strategies to ensure you are noticed!
A good tactic is to set up a social media course group. Groups can run parallel to the Moodle platform. They are more immediate than Moodle as most people consult their social media services regularly whereas Moodle is used only when it is time to study. Consider these options:
The internet can be quite toxic at times. Many people engage with others online irresponsibly because they feel their remoteness protects them. As a facilitator you need to be ready to resolve conflict when it arises in your learning community. Spend some time reading the article below and watching the video on non-violent communication.
After a meeting lasting most of the morning, you return to the discussion forum. In the rough and tumble of a lively debate, one participant has posted a message that offends many of your deeply held religious beliefs. You also think that the message is likely to cause deep offence to many other participants.
Using NVC methodology as described in the article above write a post in the forum below addressed to the offending participant.