2. Learner Support

2.4. Counselling

As well as direct support within their academic studying, learners often need help and guidance on administrative or personal issues, such as financial difficulties, or whether to repeat a course, delay an assignment because of sickness in the family or cancel enrolment in a course and postpone it to another date. Although such services maybe available outside the provision of a particular course, this potential source of help needs to be considered in the design of an effective learning environment, with the aim of doing all that can be done to ensure that students can manage external pressures while meeting the academic standards of a program.