10. Students

10.1. Student Demographics

One of the fundamental changes resulting from mass higher education is that university and college teachers must now teach an increasingly diverse range of students. This increasing diversity of students presents major challenges for all teachers, not just post-secondary teachers. However, it has been less common for instructors at a post-secondary level to vary their approach within a single course to accommodate to learner differences, but the increasing diversity of students now require that all courses should be developed with a wide variety of approaches and ways to learn if all students in the course are to be taught well.

In particular, it is important to be clear about the needs of the target group. First and second-year students straight from high school are likely to require more support and help to study at a university or college level. They are likely to be less independent as learners, and therefore it may be a mistake to expect them to be able to study entirely through the use of technology. However, technology may be useful as a support for classroom teaching, especially if it provides an alternative approach to learning from face-to-face teaching, and is gradually introduced, to prepare them for more independent study later in a program.

On the other hand, for students who have already been through higher education as a campus student, but are now in the workforce, a program delivered entirely by technology at a distance is likely to be attractive. Such students will have already developed successful study skills will have their own community and family life and will welcome the flexibility of studying this way.

The third and fourth year undergraduate students may appreciate a mix of classroom-based and online study or even one or two fully online courses, especially if some of their face-to-face classes are closed to further enrolments, or if students are working part-time to help cover some of the costs of being at college.

Lastly, within any single class or group of learners, there will be a wide range of differences in prior knowledge, language skills, and preferred study styles. The intelligent use of media and technology can help accommodate these differences. In particular, if you are trying to reach students in remote areas, or homeless or poor people, or students with physical disabilities, then this too should influence your choice of technology. Indeed, for most courses, there is likely to be a mix of different student needs, which suggests that a multi-media approach will be necessary to accommodate all student needs.

So, once again, it is important to know your students, and to keep this in mind when making decisions about what media or technology to use.